Dynamics 365 Field Service
D365 Field Service: optimize your field operations, reduce costs, and improve technician efficiency
Tired of seeing your service vans driving around in circles? Request a free DEMO and discover how to optimize your field technical service.
THE CHALLENGE
Coordinating field teams is becoming increasingly complex
Companies that rely on field teams often face coordination, visibility, and operational efficiency issues.
This scenario typically occurs when:
- The volume of interventions grows and becomes difficult to manage manually
- Technicians work without access to up-to-date information
- Route planning is not optimized
- There is no control over customer assets
- Customer experience depends on poorly structured processes
In day-to-day operations, this translates to:
- Unnecessary travel and wasted time
- Low technician productivity
- Lack of traceability for interventions
- SLA non-compliance
- Difficulty in anticipating incidents
Root of the problem
The problem is not the field operations themselves, but the lack of an integrated solution to manage them efficiently. Frequently:
- Planning is carried out using disconnected tools
- There is no real-time visibility of operations
- Technicians lack appropriate digital tools
- Asset management and maintenance are reactive
The lack of automation limits the ability to scale the service without increasing costs.
SOLUTIONS
How we transform your field operations
Revertis implements Dynamics 365 Field Service, the Microsoft solution designed to manage and optimize field technical service operations.
It is not just about assigning tasks, but about transforming operations into an efficient, connected, and data-driven process.
Work orders
Implementation of a centralized work order management system.
Intelligent planning
Intelligent planning and route optimization.
Mobile app for technicians
Mobile app configuration for field technicians.
Asset management
Asset management and preventive maintenance.
IoT integration
IoT integration for predictive maintenance.
AI automation
Process automation and AI assistance.
OBJECTIVE
The goal is to improve operational efficiency and provide higher quality service to the customer.
Transformation
From manual operations to connected field service
Before
Manual and inefficient planning
Lack of visibility into interventions
Technicians without access to complete information
Reactive maintenance
Inconsistent customer experience
After
Automated and optimized planning
Real-time visibility of operations
Connected technicians with all necessary information
Preventive and predictive maintenance
Improved customer experience
WHAT'S INCLUDED
The service covers all key Field Service capabilities
Work orders
- Complete work order management
- Automatic assignment based on skills and location
- Full traceability of interventions
Planning
- Route optimization
- Intelligent resource planning
- Real-time visibility
Technician mobility
- Mobile app (iOS, Android, Windows)
- Field data capture (photos, signatures, forms)
- Access to customer and asset information
Assets and maintenance
- Customer asset management
- Preventive maintenance
- Integration with IoT (Azure IoT) and predictive maintenance
AI and customer experience
- AI automation and technician assistance
- Customer portal
- Real-time notifications
Is your field operation optimized, or does it rely on manual processes?
Request a free DEMO and get a diagnosis of your current model.
METHODOLOGY
How we approach Field Service implementation
01
Analysis of current operations
Evaluation of processes, resources, and tools
02
Operating model design
Definition of workflows, planning, and asset management
03
Solution implementation
Configuration of Dynamics 365 Field Service
04
Integration and automation
Connection with existing systems and implementation of AI/IoT
05
Training and optimization
Technician training and continuous improvement
RESULTS
Tangible results in your field operations
Organizations that implement Field Service typically achieve:
- Reduction in travel times
- Improved technician productivity
- Increased SLA compliance
- Reduction of incidents through preventive maintenance
- Improved customer satisfaction
Direct impact on:
- Operating costs
- Service efficiency
- Customer loyalty
SUPPORT
Continuous support to evolve your field service
Continuous support
Continuous system support
Process evolution
Service process evolution
Route optimization
Route and resource optimization
New capabilities
Integration of new capabilities (AI, IoT)
ABOUT REVERTIS
An expert partner in field operations digitalization
+20 years
of Microsoft Partner experience
Operational process orientation
Focus on real service efficiency
ERP, IoT, and mobility integration
Experience integrating multiple technologies
Model transformation
Ability to evolve traditional models
Support beyond Go-Live
Business-oriented continuity
